Free Postage On All Orders Over $99 (Within Australia)

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FAQ's

Postage

We deliver to all Australian States and Territories as well as New Zealand. 

No - at the present time we only offer international delivery to New Zealand.

We endeavor to dispatch all orders same day. All customers receive via an email the Tracking Number for their order on day of dispatch!

All Australian destination orders are sent using super-fast Australia Post Express Post satchel – and will typically arrive to destination within 24-48 hours of dispatch.

New Zealand orders are dispatched via Australia Post Standard International delivery service with a delivery time estimate of 5-7 business days.

Please allow more time during weekends and public holidays.

Delivery within Australia : Postage is charged-out at a flat rate of $10 for all individual orders under $99 in value.  Orders exceeding $99 in value qualify for Free Postage.

All postal order customers are supplied via email with a Tracking Number for their delivery!

Delivery to New Zealand : All New Zealand destination orders are subject to a weight-based delivery charge.

New Zealand orders are despatched via Australia Post Standard International delivery service with a delivery time estimate of 5-7 business days. !  An Australia Post Tracking Number is emailed to all NZ customers on day of order despatch.

Weight based delivery charges to New Zealand are currently as per …

• $18  : Parcel Weight   0.1 – 0.5 Kg

• $30 : Parcel Weight 0.51 – 1.0 Kg

• $40 : Parcel Weight   1.1 + Kg

Correct Size Selection

All listings for our Kids 2–Piece Soccer Sets are accompanied with a Size Chart. This can be found at the top right hand corner of each product page. Please ensure you check the Size Chart for each individual set you purchase - as sizes can and do vary between various manufacturers and even teams!

The majority of our Adult Replica shirts are available in 2 sizes only - Medium and Extra Large.  Please be aware the actual size of these shirts does vary between cut and manufacturer – and it is essential all customers refer to the individual Size Chart accompanying each shirt to ensure correct size selection.

Returns and Exchanges

Soccer Central is happy to provide customers with a product exchange given the following terms...

• Goods must be returned in their original, unused, undamaged condition. With tags still attached and any original packaging supplied.

• Any claims for product exchange must be made within 14 days of order despatch from our store.

• Please note that we are unable to exchange any item that has been customised/printed to customer specifications. A refund or exchange will only be permitted if the garment or customisation is deemed faulty.

• Any postal costs incurred in returning items for exchange to our store remain solely the responsibility of the customer.

We strongly recommend that you send any returns via an insured, trackable postal service. Soccer Central will not accept liability for any loss or damage of items while in transit when being returned to our store.

Soccer Central will not provide a refund to customers in the following circumstances...

• Incorrect customer selection of team, colour, size, or other garment variation, or where the customer has had a "change of mind".

• Any variation of player team/name/number that occurs beyond our control.

• Where a minor failure in a product or garment is discovered and can be rectified at Soccer Central's discretion and own expense.

Any variation on these terms is at the sole discretion of Soccer Central and its’ authorised agents.

Please note however - all our products are covered by guarantees that cannot be excluded under Australian Consumer Law. All customers are entitled to a replacement or refund for a major failure of any of our products. You are also entitled to have the goods repaired or replaced if the goods fail to be fit for purpose, and the failure does not amount to a major failure.

Soccer Central will accept the cost of return postage for any item deemed faulty and subsequently qualifying for a refund or exchange. Postage liability limited to AUD $9/return.