Free Postage On All Retail Orders Over $99 (Within Australia)                          

COVID-19 UPDATE : All online orders processed daily as per usual !!

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FAQ's

Postage

Soccer Central provides postage delivery to all Australian States and Territories - as well as New Zealand. 

No - at the present time Soccer Central provides International Postal delivery to New Zealand only.

We endeavor to dispatch all postal orders same-day when received weekdays by 1pm AEST. A dispatch confirmation email with Tracking Number is provided to customer on day of dispatch.

All Australia-based customers have the option to have their order delivered via Australia Post Regular or Express Postservice.

We suggest customers elect Express Post delivery for any urgent or time-critical orders.

New Zealand orders are dispatched via Australia Post Standard International delivery with a typical delivery time of 5-7 business days.

Please allow additional time for delivery during holiday and peak-demand periods.

Delivery within Australia : All orders are delivered via Australia Post, with the option to elect either Regular Post @ $7.95 or Express Post delivery @ $10.95.

Orders exceeding $99 in value qualify for Free Regular Postage.

An Australia Post Tracking Number is emailed to customer on day of dispatch.

Delivery to New Zealand : All New Zealand destination orders are subject to a weight-based delivery charge.

New Zealand orders are dispatched via Australia Post Standard International delivery service with a delivery time estimate of 5-7 business days. ! 

An Australia Post Tracking Number is emailed to all NZ customers on day of order dispatch.

Weight based delivery charges to New Zealand are currently as per …

• $12.95  : Parcel Weight   0.1 – 0.5 Kg

• $18.95 : Parcel Weight 0.51 – 1.0 Kg

• $24.95 : Parcel Weight   1.1 + Kg

Correct Size Selection

All Kids 2–Piece Soccer Set listings are accompanied with a Size Guide. This is located at the top right-hand corner of each product page.

Please be sure to refer to the Size Guide for each individual set you purchase - as there is usually some variation in dimensions between Outfits of any particular year or type.

All Adult Shirtlistings are accompanied with a Size Guide - located at the top-right corner of product page.

It is essential customers refer to the individual Size Guide accompanying each shirt listing to ensure correct size selection - as some variation in cut and physical dimensions does exist between various shirts.

Returns and Exchanges

Soccer Central is happy to assist customers with a product exchange given the following terms...

• Goods must be returned in original, unused, undamaged condition and with original packaging.

• All claims for product exchange must be made within 14 days of order dispatch from our store.

• Please note that we are unable to exchange any item that has been customised/printed to customer specifications. A refund or exchange can only be permitted if the garment or customisation is deemed faulty.

• All postal costs incurred in returning items to us for exchange remain the sole the responsibility of the customer.

We strongly recommend all Return Items be posted via an insured, trackable postal service.

Soccer Central does not accept liability for any loss or damage of items while in transit to our store.

Soccer Central will not provide a refund to customers in the following circumstances...

• Incorrect customer selection of team, colour, size, or other garment variation, or where the customer has had a "change of mind".

• Any variation of player team/name/number that occurs beyond our control.

• Where a minor failure in a product or garment is discovered and can be rectified at Soccer Central's discretion and own expense.

Any variation on these terms is at the sole discretion of Soccer Central and its’ authorised agents.

However - all our products are covered by guarantees that cannot be excluded under Australian Consumer Law. All customers are entitled to a replacement or refund for a major failure of any of our products. You are also entitled to have the goods repaired or replaced if the goods fail to be fit-for-purpose, and the failure does not amount to a major failure.

Soccer Central will accept the cost of return postage for any item deemed faulty and subsequently qualifying for a refund or exchange. Postage liability limited to AUD $10/return.