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Return Policy

Soccer Central takes customer satisfaction seriously. We endeavour to provide the highest quality product at the most competitive prices possible. Please note the following...


Soccer Central is happy to provide our customers with a product exchange given the following terms...

  • Goods must be returned in their original, unused, undamaged condition. (Any tags still attached and any original packaging supplied)
  • All claims for product exchange must be made within 14 days of order dispatch from our store.
  • Please note that we are unable to exchange any item that has been customised/printed to customer specifications. A refund or exchange can only be permitted if the garment or customisation is deemed faulty.
  • All postal costs incurred in the exchange of an item remain the sole responsibility of the customer.

We strongly recommend that you send any returns via an insured, trackable postal service. Soccer Central does not accept any liability for loss or damage of items while in transit when being returned to our store.



Soccer Central does not automatically provide refunds to customers where ...

  • Incorrect customer selection of Club, colour, size, or any other garment variation - or the customer has had a "change of mind".
  • Any variation of player Club/Name/Number that occurs beyond our control.
  • Where a minor failure in a product or garment is discovered and can be rectified at Soccer Central's discretion and own expense.
  • Damaged Product Claims must be reported within 24 hours of delivery of goods.

Please note however - all our products are covered by guarantees that cannot be excluded under Australian Consumer Law.

All customers are entitled to a replacement or refund for a major failure of any of our products. You are also entitled to have the goods repaired or replaced if the goods fail to be fit for purpose, and the failure does not amount to a major failure.

Soccer Central will accept the costs of return postage for any items deemed faulty and qualifying for a full refund or exchange. Postage liability limited to AUD $10/return.